Help your teen manage big feelings and challenges

All information that you share with a coach is confidential with a few important safety limitations. If we have concerns about you harming yourself or another person, or if there is the possibility of child, dependent, or elder abuse occurring, then we need to take steps to keep everyone safe. In addition, all members of our coaching team work together collaboratively to make sure we are supporting you as best we can.

Coaches and coach supervisors connect regularly about conversations happening to help ensure high quality interactions.

• Tap the whistle icon titled “Coaching” on the bottom right corner.
• Review terms and tap the check box to agree.
• You can message a coach anytime.
• Coaches will respond throughout the day, and typically within a few hours of any message.
• Coaches will sum up your chat sessions through “Coach Notes” for you to look at anytime.
• After a coaching session, you can provide feedback.
• If you have reached out to a coach and no one has responded it could be a bug. Try closing the app and re-opening it and messaging again. If no one responds, submit a ticket.   

• BeMe Coaches are pursuing a career in mental health, through enrollment in or completion of a graduate degree (i.e., Master’s or Doctorate) in a mental health field.
• All coaches have undergone BeMe’s comprehensive training in working with evidence-based practices and delivering culturally responsive care to teens.

• After each coaching session, you can provide feedback about your experience and your Coach. The feedback is used to improve coaching for you and other teens.

• If you have concerns about a specific BeMe coach  beyond the session rating, please text BeMe Customer Service and call the BeMe hotline directly at 1-888-861-7225.

 Don’t worry! A few quick taps and you’ll be ready to go!

To login to your account 👐🏽

• Open the BeMe app. 
• Enter your email used to register your account.
• Enter your password.
• If you forgot your password, reset it by tapping Forgot Password.

 Don’t worry! You got this! 🤗 

• Open the BeMe app.
• Tap Forgot Password.
• Enter the email address associated with your account.

Check your email for instructions on how to reset your email.

• If you can, take a screenshot.
• Document the steps taken when the bug occurred.
• Send us your bug report.

• Force close the app.
• Check if the app has any updates.
• Open the app.
• If that doesn’t work, try restarting your device.
• Still having an issue with the app? We’re here to help.

• Here’s how to notify us if you believe that material or content residing in the BeMe app infringes your copyright

• If you believe someone is using your copyrighted work without your permission, please send a notice of copyright infringement, and including the following information:
• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
• Identification of works or materials being infringed;
• Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that BeMe is capable of finding and verifying its existence;
• Contact information about the notifier including address, telephone number and, if available, e-mail address;
• A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and
• A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Please note that laws in different countries may vary. For more information on copyright law, you can visit the website of the U.S. Copyright Office or the World Intellectual Property Organization (WIPO).

• BeMe was built with input from a diverse group of teens. We did this through our Teen Advisory Board (TAB). They have provided us with feedback, told us what they want to see in the app and guided us throughout the product development process.

• There are a number of ways to be involved in our Teen Advisory Board (TAB). Our team meets once a week with the TAB for a live discussion and to provide us with feedback on the BeMe app.
• We also have a TAB Slack, where teens provide us with asynchronous feedback on everything from the BeMe app to what they’re listening to on Spotify.
• If you’re a teen between the ages of 13 to 17 and would like to join our Teen Advisory Board, you can sign up here. 

• Our Community Guidelines outline what is acceptable and what is not acceptable behavior on BeMe. These are also listed in our Terms of Service.

• We have a number of options if someone breaks the rules, including sending a warning, removing content, and suspending user accounts.

• On BeingMe, our teen mental health podcast, we talk with behavioral health experts, celebrities, athletes, and teens. Our guests share stories from their mental health journey, ask for advice, and share how they navigated their paths in life.
  
  You can listen to BeingMe on Spotify, or wherever you listen to podcasts.

• BeMe requires everyone to be at least 13 years old before they can create an account.
• If you'd like to report an account belonging to someone under 13, please fill out this form.

• We urge you to always think before you post. Don’t share your passwords with anyone.
• If you are interested in learning more about staying safe online, take a look at the Internet Safety resources provided by Connect Safely.

• Call 911: If you need immediate assistance, please contact your local emergency services by dialing 911
   
• BeMe Crisis Hotline: For 24/7 crisis support you can call the BeMe crisis hotline directly through the app at 1-888-861-7225
• Crisis Text Line: Chat with a trained counselor for free, 24/7/365 by texting HOPE to 741-741
• TrevorText: The Trevor Project provides specialized support for LGBTQIA+ teens. Text START to 678-678 to chat with a counselor 24/7/365
• Here is a list of other resources that might be helpful to you or a friend in need

• Yes, we use a combination of technical tools and human moderators to ensure the BeMe community is as positive and safe as possible.

• Some BeMe features allow you to share from BeMe to other social apps. When you share BeMe content to other sites, the privacy settings for that service will apply.

• If you have questions about your data on BeMe, please contact our support team for assistance.

• If you would like us to delete your BeMe data, please send your deletion request by completing this form.

Please fill in the form with your questions and we will get back to you as soon as possible.